Posted by: The Fry Team | December 11, 2012

Don’t Get Burned By Furnace Repair Scams

By John Voket, RISMedia Consumer Confidant

I often write about improving your energy efficiency by selecting the right heating source and keeping it maintained in top performing condition. But this means possibly exposing yourself to furnace-cleaning scams, which are becoming a growing concern according to the Better Business Bureau.

While most furnace repair and oil company furnace maintenance services are honest, reputable and fair, others use fraud and scare tactics to get consumers to pay for new heating systems, even when they are functioning properly according to a recent report.

BBB offers these tips to help avoid getting fleeced by a furnace repair scam:

Always get a second or third opinion as to whether repairs or replacement are needed. All bids should be in writing and provide a full description of services provided and materials used.

When considering a bid, compare more than cost. Check the size and efficiency rating of the equipment each bidder proposes, and then ask how they arrived at recommending a particular sized system. If you are told your furnace must be replaced because it is too small, think back to whether it has ever failed to properly heat your home.

Check the warranty on your heating system. Many of them come with long-term warranties.

If you determine repairs or replacement is necessary, select a contractor with a solid reputation for dependable, reasonably priced work.

In some cases, a serviceman may claim that your furnace has cracks inside, or is leaking dangerous fumes, and may write a report or estimate that stipulates “System unfit for safe operation. Unit shut off and left off.”

Soot on surfaces, on carpets and around air inlets is an indication of a malfunctioning unit, but may be caused by an old gasket rather than cracks in the furnace itself.

Finally, ask friends, neighbors and family members for recommendations, and check out any company you’d like to hire at http://www.bbb.org for a Business Review.

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